GoodData’s approachable tools will instill confidence in even the most hesitant of business users — no technical skills required.
With the single sign-on feature, users can access analytics at the point of work, without interruption.
Thanks to GoodData’s best-in-class analytics platform, it has never been simpler to prioritize your support ticket workflow.
Every minute counts for healthy customer relationships, which is why GoodData’s analytics are real-time and no-nonsense.
Build your own dashboard
Non-technical users and data analysts alike can easily create their own visualizations and dashboards. Get the key data you need, when you need it.
10 default dashboards
Prefer a templated dashboard? We’ve got 10 of them, each optimized for a common business need.
For starters, the Helpdesk Overview Dashboard provides a high-level overview and top measures associated with creating and resolving tickets. Meanwhile, the Agent Dashboard offers a summary of a selected agent’s details, effort, and performance within a specific time period.
Rest easy knowing that the synchronization of custom fields from Freshdesk to GoodData is fully automated. As a result, your insights and dashboards will reflect all custom fields already defined by your support process.
Dive deeper into the details
How to start?
Schedule a time with one of our representatives to see the GoodData platform in action and how it can work with Freshdesk to solve your challenges.