GoodData for Freshdesk

Transform your customer experience data into tangible actions, from more efficient ticket resolution to increased customer satisfaction.

Self-service platform icon
Self-service platform

GoodData’s approachable tools will instill confidence in even the most hesitant of business users — no technical skills required.

Seamless integration icon
Seamless integration

With the single sign-on feature, users can access analytics at the point of work, without interruption.

Powerful analytics icon
Powerful analytics

Thanks to GoodData’s best-in-class analytics platform, it has never been simpler to prioritize your support ticket workflow.

Fast insights icon
Fast insights

Every minute counts for healthy customer relationships, which is why GoodData’s analytics are real-time and no-nonsense.

Build your own dashboard

Build your own dashboard

Non-technical users and data analysts alike can easily create their own visualizations and dashboards. Get the key data you need, when you need it.

10 default dashboards

10 default dashboards

Prefer a templated dashboard? We’ve got 10 of them, each optimized for a common business need.

For starters, the Helpdesk Overview Dashboard provides a high-level overview and top measures associated with creating and resolving tickets. Meanwhile, the Agent Dashboard offers a summary of a selected agent’s details, effort, and performance within a specific time period.

Custom fields

Custom fields

Rest easy knowing that the synchronization of custom fields from Freshdesk to GoodData is fully automated. As a result, your insights and dashboards will reflect all custom fields already defined by your support process.

Learn more

Slack channel

Speak with peers

Join our Slack


Share ideas, grow your knowledge

Check out the community


Get into the technical specifications

Read documentation


Learn through our many hands-on tutorials

Go to university

How to start?

Schedule a time with one of our representatives to see the GoodData platform in action and how it can work with Freshdesk to solve your challenges.

Other partnerships