GoodData for Freshdesk

Transform your customer experience data into tangible actions, from more efficient ticket resolution to increased customer satisfaction.

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Self-service platform

GoodData’s approachable tools will instill confidence in even the most hesitant of business users — no technical skills required.

Seamless integration

With the single sign-on feature, users can access analytics at the point of work, without interruption.

Powerful analytics

Thanks to GoodData’s best-in-class analytics platform, it has never been simpler to prioritize your support ticket workflow.

Fast insights

Every minute counts for healthy customer relationships, which is why GoodData’s analytics are real-time and no-nonsense.

Build your own dashboard

Non-technical users and data analysts alike can easily create their own visualizations and dashboards. Get the key data you need, when you need it.

10 default dashboards

Prefer a templated dashboard? We’ve got 10 of them, each optimized for a common business need.

For starters, the Helpdesk Overview Dashboard provides a high-level overview and top measures associated with creating and resolving tickets. Meanwhile, the Agent Dashboard offers a summary of a selected agent’s details, effort, and performance within a specific time period.

Custom fields

Rest easy knowing that the synchronization of custom fields from Freshdesk to GoodData is fully automated. As a result, your insights and dashboards will reflect all custom fields already defined by your support process.