GoodData for Freshdesk
Transform your customer experience data into tangible actions, from more efficient ticket resolution to increased customer satisfaction.
GoodData’s approachable tools will instill confidence in even the most hesitant of business users — no technical skills required.
With the single sign-on feature, users can access analytics at the point of work, without interruption.
Thanks to GoodData’s best-in-class analytics platform, it has never been simpler to prioritize your support ticket workflow.
Every minute counts for healthy customer relationships, which is why GoodData’s analytics are real-time and no-nonsense.
Build your own dashboard
Non-technical users and data analysts alike can easily create their own visualizations and dashboards. Get the key data you need, when you need it.
10 default dashboards
Prefer a templated dashboard? We’ve got 10 of them, each optimized for a common business need.
For starters, the Helpdesk Overview Dashboard provides a high-level overview and top measures associated with creating and resolving tickets. Meanwhile, the Agent Dashboard offers a summary of a selected agent’s details, effort, and performance within a specific time period.
Rest easy knowing that the synchronization of custom fields from Freshdesk to GoodData is fully automated. As a result, your insights and dashboards will reflect all custom fields already defined by your support process.
Dive deeper into the details
How to start?
Schedule a time with one of our representatives to see the GoodData platform in action and how it can work with Freshdesk to solve your challenges.