GoodData for Freshdesk

Transform your customer experience data into tangible actions, from more efficient ticket resolution to increased customer satisfaction

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Put the customer first. Upgrade your support ticket workflow.

Self-service platform

Self-service platform

GoodData’s approachable tools will instill confidence in even the most hesitant of business users — no technical skills required.

Seamless integration

Seamless integration

With the single sign-on (SSO) feature, users can access analytics at the point of work, without interruption.

Modern and responsive UI

Modern and responsive UI

The responsive interface is designed to ensure consistency across devices, whether on mobile, tablet, or desktop.

Powerful analytics

Powerful analytics

Thanks to GoodData’s best-in-class analytics platform, it has never been simpler to prioritize your support ticket workflow.

Fast insights

Fast insights

Every minute counts for healthy customer relationships, which is why GoodData’s analytics are real time and no-nonsense.

Build your own dashboard

Build Your Own Dashboard

Non-technical users and data analysts alike can easily create their own visualizations and dashboards. Get the key data you need, when you need it.

Build Your Own Dashboard
10 Default Dashboards

10 default dashboards

Build Your Own Dashboard

Prefer a templated dashboard? We’ve got 10 of them, each optimized for a common business need.

For starters, the Helpdesk Overview Dashboard provides a high-level overview and top measures associated with creating and resolving tickets. Meanwhile, the Agent Dashboard offers a summary of a selected agent's details, effort, and performance within a specific time period.

Custom fields

Build Your Own Dashboard

Rest easy knowing that the synchronization of custom fields from Freshdesk to GoodData is fully automated. As a result, your insights and dashboards will reflect all custom fields already defined by your support process.

Custom Fields

Inspiring stories of customer success

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“If we can empower our partners, we enable them to grow sales on our platform. We are enriching our partners with data so they can take action.”

Cody Alton
Senior Product Manager, Zalando

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“Our customers need highly sophisticated data reporting and analytics in order to make complex decisions. Our partnership with GoodData has allowed us to deliver that for them, and continue to exceed expectations.”

Dave Jackson
General Manager, TransTrack

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“The GoodData dashboards really help our customers visualize complex relationships and then make savvy business decisions that have a direct financial impact.”

Jason Roy
CTO, CompareNetworks

Documentation

Documentation

Want to dig deeper? Find the answers to all your questions, and more, in our product documentation.

See documentation
Community

Community

Stop by the GoodData Community to participate in a discussion, swap best practices, and learn from fellow enthusiasts.

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Support

We’re always here for you. Contact GoodData Support to resolve issues quickly.

Get assistance

Are you ready to modernize your support ticket workflow?