GoodData Uptime
Operational & Service Performance
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Please contact your Customer Experience Officer for account specific SLAs.
We are committed to providing the highest level of service and operational transparency to our customers.
At GoodData, we strive to provide our customers with 99.5% platform uptime and have included a monthly breakdown of the GoodData platform's performance in the chart below to provide our users with transparency into our product's operational efficiency.
| Real Uptime | Hours Down | |
|---|---|---|
| 2019 | ||
| August | 99.76% | 1 h 47 min |
| July | 99.85% | 1 h 7 min |
| June | 99.81% | 1 h 21 min |
| May | 99.87% | 58 min |
| April | 99.94% | 28 min |
| March | 99.91% | 40 min |
| February | 99.88% | 47 min |
| January | 99.91% | 38 min |
| 2018 | ||
| December | 99.99% | 0.08 |
| November | 99.86% | 0.98 |
| October | 99.65% | 2.62 |
| September | 99.97% | 0.18 |
| August | 99.97% | 0.23 |
| July | 99.92% | 0.58 |
| June | 99.97% | 0.18 |
| May | 99.63% | 2.76 |
| April | 99.98% | 0.15 |
| March | 99.96% | 0.32 |
| February | 99.99% | 0.08 |
| January | 99.84% | 1.18 |
| 2017 | ||
| December | 99.97% | 0.25 |
| November | 99.92% | 0.56 |
| October | 99.88% | 0.91 |
| September | 99.58% | 3.04 |
| August | 99.94% | 0.43 |
| July | 99.73% | 2.01 |
| June | 99.99% | 0.05 |
| May | 99.99% | 0.04 |
| April | 99.64% | 2.56 |
| March | 99.59% | 3.04 |
| February | 99.99% | 0.08 |
| January | 100.00% | 0.00 |
| 2016 | ||
| December | 99.87% | 0.96 |
| November | 99.85% | 1.11 |
| October | 99.89% | 0.82 |
| September | 100.00% | 0.00 |
| August | 99.96% | 0.31 |
| July | 99.64% | 2.68 |
| June | 99.89% | 0.80 |
| May | 99.96% | 0.28 |
| April | 99.86% | 1.02 |
| March | 99.99% | 0.04 |
| February | 100.00% | 0.00 |
| January | 99.99% | 0.10 |
| 2015 | ||
| December | 99.84% | 1.17 |
| November | 99.90% | 0.73 |
| October | 99.99% | 0.10 |
| September | 99.76% | 1.70 |
| August | 99.94% | 0.45 |
| July | 99.90% | 0.75 |
| June | 99.93% | 0.52 |
| May | 99.65% | 2.54 |
| April | 99.98% | 0.12 |
| March | 99.65% | 2.57 |
| February | 99.94% | 0.41 |
| January | 99.84% | 1.19 |
| 2014 | ||
| December | 99.95% | 0.35 |
| November | 98.46% | 11.24 |
| October | 100.00% | 0.00 |
| September | 99.85% | 1.10 |
| August | 99.67% | 2.43 |
| July | 98.73% | 9.26 |
| June | 99.99% | 0.03 |
| May | 99.61% | 2.83 |
| April | 99.41% | 4.31 |
| March | 100.00% | 0.00 |
| February | 100.00% | 0.00 |
| January | 99.64% | 2.66 |
| 2013 | ||
| December | 99.82% | 1.33 |
| November | 100.00% | 0.00 |
| October | 99.97% | 0.21 |
| September | 100.00% | 0.00 |
| August | 99.95% | 0.38 |
| July | 100.00% | 0.00 |
| June | 99.45% | 4.00 |
| May | 99.86% | 1.00 |
| April | 99.73% | 2.00 |
| March | 100.00% | 0.00 |
| February | 100.00% | 0.00 |
| January | 100.00% | 0.00 |
| 2012 | ||
| December | 99.85% | 1.10 |
| November | 100.00% | 0.00 |
| October | 99.39% | 4.42 |
| September | 98.60% | 10.20 |
| August | 100.00% | 0.00 |
| July | 100.00% | 0.00 |
| June | 98.93% | 7.84 |
| May | 99.98% | 0.13 |
| April | 99.98% | 0.17 |
| March | 99.86% | 1.03 |
| February | 99.93% | 0.50 |
| January | 99.87% | 0.92 |
| 2011 | ||
| December | 99.79% | 1.50 |
| November | 99.98% | 0.13 |
| October | 99.96% | 0.30 |
| September | 100% | 0.00 |
| August | 98.87% | 8.25 |
| July | 99.38% | 4.50 |
| June | 99.79% | 1.50 |
| May | 99.93% | 0.50 |
| April | 86.6%* | 96.75* |
| March | 100% | 0.00 |
| February | 99.79% | 1.50 |
| January | 99.62% | 2.75 |
| 2010 | ||
| December | 99.90% | 0.75 |
| November | 99.97% | 0.25 |
| October | 99.83% | 1.25 |
| September | 99.90% | 0.75 |
| August | 99.79% | 1.50 |
| July | 99.90% | 0.75 |
| June | 99.86% | 1.00 |
| May | 99.93% | 0.50 |
| April | 99.86% | 1.00 |
| March | 99.76% | 1.75 |
| February | 99.28% | 5.25 |
| January | 100% | 0.00 |
| 2009 | ||
| December | 99.84% | 1.15 |
| November | 99.52% | 3.50 |
| October | 99.79% | 1.50 |
| September | 100% | 0.00 |
* April 2011 - Due to Amazon Web Services Outage