If You are a California resident or data subject in Europe or Canada, please see the JURISDICTION-SPECIFIC PROVISIONS. If You have any questions or wish to exercise Your rights and choices, please contact us as set out in the “Contact Us” section below.
PERSONAL INFORMATION WE COLLECT FROM YOU
Personal Data You May Choose to Provide to GoodData
You can visit a GoodData Site without telling us who You are and without actively revealing any personal information about Yourself except for certain personal information which may be collected as a result of Your visit to the Site (e.g. Your “digital fingerprint”, see the next section for more information). There are times, however, when We may need certain personal information from You.
You may choose to provide us with personal information (such as Your name, email address, phone number, business contact information, and billing information) through a GoodData Site when You elect to register with GoodData in order to download or access Our products or services. When You provide Us personal information in order to register with GoodData, such personal information will be used in order to provide You with access to the requested products, services content and/or information, or for the purpose of providing You with professional services and/or support, as necessary under a contractual agreement. We may also use the personal information to help us understand who is using Our products and services and to help us manage business development activities. GoodData may also use personal information for marketing purposes. For example, GoodData may use information You provide to contact You to further discuss Your interest in Our products or services and to send You information regarding GoodData and its partners, such as information about promotions or events.
Personal Information that are Collected Passively
As is true of most websites, GoodData gathers certain information automatically and stores this data in log files. This information may include Internet protocol (“IP”) addresses, browser type, the identity of Your internet service provider (“ISP”), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
Data Collected from Downloadable Products
All editions of GoodData.CN send technical and related information about Your and Your customers’ use of the products and services to GoodData, including a unique user identifier, partial IP address (first two octets only), information about the environment (such as browser, device type, operating system), information related to license key authentication and compliance with any applicable product limitations or restrictions, and non-personally identifiable Software usage statistics (like the use of a particular feature), (collectively, “Usage Data”). Usage Data does not include any other personally identifiable information such as name or email address or any user-inputted data.
Information About Your Customers
In the course of providing You with services, GoodData collects information about Your business clients’ use of Our products and services (“Customers”), for Your business information. The use of personal information collected through the GoodData Platform shall be limited to the purpose of providing the products or service for which You have engaged Us.
HOW WE USE PERSONAL INFORMATION WE COLLECT FROM YOU
If You are a GoodData customer or You are working with GoodData sales personnel on a possible engagement between GoodData and Your company, We may use Your personal information You provided to Us, particularly Your business contact information and information relevant for the engagement, for the purpose of managing the relationship and in connection with any potential contractual arrangements between Our companies. We also may process Your personal information as a part of a professional services engagement and/or in order to provide You with Our technical support services.
Authentication and Personalization in Usage of the GoodData Platform
Schedule Notices and Alert Emails
Based on written selections You make once You initiate use of the GoodData Platform, You may receive schedule email notices generated by the GoodData Platform (such as dashboards, reports or key performance indicators) or related to Platform operations (e.g. including maintenance announcements) and special alert email communications describing Platform system status.
If You choose to invite others within Your organization to a report or workspace on a GoodData Site, We will ask You for the other user’s name and email address. We will automatically send him/her a one-time email inviting him/her to visit a GoodData Site. GoodData stores this information for the sole purpose of sending this one-time email and tracking the success of Our referral program.
If You choose to add a participant to register for a GoodData training session, We will ask You for that person’s name, email, company name, job title and phone number. We will automatically send him/her a one-time email inviting him/her to register. GoodData stores this information for the sole purpose of sending this one-time email and tracking success of the registration.
Improvement of Our Services
When You visit a GoodData Site, GoodData collects Your IP addresses to track and aggregate pseudonymized information. For example, GoodData uses IP addresses to monitor the regions from which customers and visitors navigate to a GoodData Site, which features they use, etc.
Improvement of Our Products and Your Ease of Use
Usage Data is used by GoodData to improve our product and service offerings, to better understand the needs of our customers, to carry out Our obligations and enforce our rights under relevant license agreements and other purposes permitted under applicable law. For example, we use Usage Data to:
- Analyze the user journey to identify pain points and improvement opportunities for the user experience
- Monitor the usage of individual software features in order to help us prioritize feature development
- Make decisions about product functionality and Our product roadmap based on overall usage trends and patterns
- Control access to downloadable products
- Track entitlements and verify compliance with any license limitations or restrictions
We use Google AdSense to publish advertisements on select GoodData Sites. When You view or click on an advertisement, a cookie will be set to help better provide advertisements that may be of interest to You on this and other GoodData Sites. You may opt-out of the use of this Google AdSense cookie by visiting Google’s Privacy & Terms page for Advertising: http://www.google.com/privacy_ads.html.
If You wish to subscribe to Our newsletter, We will use Your name and email address to send the newsletter to You.
GoodData Community/Blogs/Forums/Chat Rooms/Bulletin Boards
If You use GoodData Community, or other blog, forum, chat room or bulletin board on a GoodData Site (”Forum(s)”), You should be aware that any personal information You submit in a Forum can be read, collected, or used by other users of such Forums, and could be potentially used to send You unsolicited messages. We are not responsible for the personal information You choose to submit in a Forum.
GoodData may post Your testimonials on a GoodData Site, which may contain personal information. We obtain Your consent prior to posting Your testimonials.
WHEN WE SHARE YOUR INFORMATION
Third Party Agents
From time to time, GoodData may partner with other companies to jointly offer products or services. If You purchase or specifically express interest in a jointly offered product or service from us, GoodData may share certain information collected in connection with Your purchase or expression of interest with Our joint promotion partner(s). GoodData does not control Our business partners’ use of the information We share with them, and their use of the information will be in accordance with their own privacy policies. If You do not wish for Your information to be shared in connection with any joint offerings, You may opt not to purchase or specifically express interest in a jointly offered product or service.
In certain situations, GoodData may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose Your personal information as required by law, such as to comply with a subpoena or other legal demand, when We believe in good faith that disclosure is necessary to protect Our rights, protect Your safety or the safety of others, investigate fraud, or respond to a government request. If GoodData is involved in a merger, acquisition, or sale of all or a portion of its assets, You will be notified via email and/or by way a prominent notice on Our website, of any change in ownership, uses of Your personal information, and choices You may have regarding Your personal information. We may also disclose Your personal information to any other third party with Your prior consent.
YOUR RIGHTS AND CHOICES
Removal and Objection
You may opt-out of receiving promotional communications, remove Your information from Our database, object to our processing of Your Information, remove Your information from blogs, forums or testimonials, unsubscribe from communications related to the GoodData Platform, or cancel Your account by contacting us at firstname.lastname@example.org. In some cases, We may not be able to remove Your personal information, in which case We will let You know if We are unable to do so and why.
Correcting, Updating and Accessing
In some situations, We may not be able to provide access to certain personal information. Where an access request is refused, we will notify you in writing, document the reasons for refusal and outline further steps which are available to you. When a challenge regarding the accuracy of personal information is not resolved to your satisfaction, We will annotate the personal information under Our control with a note that the correction was requested but not made.
We will retain Your personal information or personal information that We process on Your behalf for as long as Your account is active, or as needed to provide You with the GoodData Platform as contracted.
We may need to retain your information if it is necessary to comply with Our legal obligations, resolve disputes, or enforce Our agreements.
LINKS TO OTHER WEB SITES
A GoodData Site or GoodData product or services may contain links to other web sites. GoodData is not responsible for the privacy practices or the content of such third party web sites. The links do not imply that GoodData endorses or has reviewed the third party web sites. We suggest contacting the operators of those web sites directly for information regarding their privacy policies.
NOTIFICATION OF CHANGES
For general questions, You may contact us at:
1 Post Street, Suite 400
San Francisco, California 94104, U.S.A.
These additional disclosures for California residents apply only to individuals who reside in California. The California Consumer Privacy Act of 2018 (“CCPA”) provides additional rights to know, delete and opt out, and requires business collecting or disclosing Personal Information to provide notice of rights California residents have and can exercise.
California Notice of Collection. We have collected information corresponding to the following categories of information enumerated in the CCPA.
- Identifiers, including name, address, email address, account name, Social Security Number, IP address - and an ID number assigned to Your account.
- Customer records, phone number, billing address, credit or debit card information, employment or education information.
- Commercial information, including purchases of our Services, downloads of Our downloadable products, and engagement with the Services and Our downloadable products.
- Internet activity, including history of visiting and interacting with Our Service, the GoodData Site, browser type, browser language and other information collected automatically.
- Geolocation data, including location enabled services such as WiFi and GPS.
- Inferences, including information about interests and preferences.
For more information on what We collect, please review the section on “Personal Information We Collect From You”. We collect and use these categories of Personal Information for the business purposes described in the section on “How We Use Personal Information We Collect From You,” including to provide and manage the services related to Our GoodData Platform.
We do not generally sell information as the term “sell” is traditionally understood. However, to the extent “sale” under the CCPA is interpreted to include advertising technology activities such as those disclosed in the section “When We Share Your Information,” We will comply with applicable law as to such activity.
GoodData discloses the following categories of information for commercial purposes:
- Commercial Information;
- Customer Records;
- Demographic Data;
- Location Data;
- Inferences; and
- Internet activity.
We use and partner with different types of entities to assist with Our daily operations and manage the GoodData Platform. Please review the “When We Share Your Information” for more detail about the parties We share information with.
Right to Know and Delete. If You are a California resident, You have the right to know certain information about Our data practices in the preceding 12 months. In particular, You have the right to request the following from Us:
The categories of Personal Information We have collected about You;
The categories of sources from which the Personal Information was collected;
The categories of Personal Information about You that We disclosed for a business urpose or sold;
The categories of third parties to whom the Personal Information was disclosed for business person or sold;
The business or commercial purpose for collecting or selling the Personal nformation; and
The specific pieces of Personal Information We have collected about You.
In addition, You have the right to delete the Personal Information We have collected from You. However, this is not an absolute right and We may have legal grounds for keeping such data.
To exercise any of these rights, please submit a request to email@example.com. In the request, please specify which right You are seeking to exercise and the scope of the request. We will confirm receipt of Your request within 10 days. We may require specific information from You to help us verify Your identity and process Your request. If We are unable to verify Your identity, We may deny Your requests to know or delete.
Authorized Agent. You can designate an authorized agent to submit requests on Your behalf. However, We will require written proof of the agent’s permission to do so and verify Your identity directly.
Right to Non-Discrimination. You have the right to non-discriminatory treatment by Us, should You exercise any of Your rights.
Custom Audience. We may use services provided by third-party platforms (such as social networking or other websites) to serve targeted advertisements on such platforms to You, and We may provide a hashed version of Your email address or other information to the platform provider for such purposes. To opt-in or opt-out of the use of Your information for such purposes, please launch the cookie preferences tool at https://www.gooddata.com/cookie-policy#cookie-settings.
Interest-Based Advertising in Canada. For more information about interest-based ads, or to opt in or out of having Your web-browsing information used for behavioral advertising purposes, please visit https://www.gooddata.com/cookie-policy#cookie-settings.
Information Retention. We will keep personal information used to make a decision affecting You for at least one year after using it to make the decision. We will destroy, erase or make anonymous documents or other records containing personal information as soon as it is reasonable to assume that the original purpose is no longer being served by retention of the information and retention is no longer necessary for a legal or business purpose. We will take due care when destroying personal information so as to prevent unauthorized access to the information.
European Union, United Kingdom and Switzerland
Data Sub-processor. If You are a GoodData Customer, We, Our affiliates and Third Party Agents act as Your data sub-processors. GoodData primarily processes and stores Your data, including personal information, on servers located and operated within the United States and England. If You reside or are located outside of the U.S., We may send to and store Your personal information in the United States or in England in order to provide and operate the GoodData Platform. If Your personal information (as defined in GDPR as “personal data”) that is being processed by GoodData is subject to the EU General Data Protection Regulation (”GDPR”), We undertake to ensure an adequate level of protection of the personal data transferred outside the European Economic Area and United Kingdom, either by us, Our affiliates, and/or Third Party Agents, in accordance with applicable legislation, in particular via the signature of the standard contractual clauses approved by the European Commission or the Privacy Shield certification.
If You wish to exercise any of these privacy rights under GDPR, or if You need further information regarding those privacy rights, please contact Us at firstname.lastname@example.org.
Data Controller. In limited circumstances, where GoodData processes Your personal information as a data controller, You are entitled to certain privacy rights under certain circumstances:
- Right of access
- Right to rectification
- Right to erasure (Right to be forgotten)
- Right of restriction of processing
- Right to data portability
- Right to object
- Right to access details around any automated individual decision-making, including profiling*
EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield
GoodData is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf; however, GoodData relies on the Standard Contractual Clauses rather than the Privacy Shield Principles for all onward transfers of personal information from the EU and Switzerland.
Under certain conditions, more fully described on the Privacy Shield website https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, You may invoke binding arbitration when other dispute resolution procedures have been exhausted.
- GoodData does not engage in any automated decision making, including profiling.
EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield Update (July 2020)
In July 2020, the Court of Justice for the European Union (EJC) issued a ruling in a case examining transfers of data from the EU. **As a GoodData commercial customer, you can continue to use GoodData services in compliance with European law. The EJC’s ruling does not change your ability to transfer data today between the EU, the United Kingdom, Switzerland and U.S. using the GoodData products and services. ** GoodData continues to adhere to all core Privacy Shields privacy principles that support any approach to data transfers and recertifies its adherence to the same annually.
GoodData provides its customers with overlapping data protections under both the Standard Contractual Clauses (SCCs) (for data transfers) and Privacy Shield framework.s.
Unless otherwise agreed by the parties, all GoodData customers are subject to the current Data Processing Agreement (or in some cases an Addendum to the agreement governing access to the GoodData products or services) with the SCCs incorporated therein. GoodData customers that wish to discuss SCC implementation with GoodData should contact email@example.com.