GoodData pricing

Yes. GoodData is a global organization with English being the primary business language, and technical support is provided 24/7 worldwide. Customers of the Enterprise plans receive unlimited technical support. For further details, please review the comparison.

Multitenancy, also known as multi-tenant architecture, refers to a software architecture in which one single instance of software can serve different users. These users are also known as tenants, and each tenant accessing the same instance has clearly defined permissions. Multitenancy gives the ability to deliver one application to many tenants, allowing them to access only relevant data through a single deployment. Tenants can be individual users or groups of users, inside or outside the organization, who are somehow related to the business. Each tenant shares access to the environment, user management, configuration, and functionality of the application. GoodData implements multitenancy through the concept of workspaces.

A workspace consists of everything a user group needs to distill data into insights: data, the users with access, data model, metrics, calculations, and dashboards. The workspace is defined by data privacy requirements and a user group's needs. This means that users from one workspace can't access data, dashboards, and insights from another workspace—unless you give them the right to do so. Additionally, they only view the metrics, dashboards, and insights relevant to them. How you define your workspaces depends only on the needs of your organization.

A workspace hierarchy in a multi-tenant environment defines how entities of a particular tenant (parent workspace) can be shared with other tenants (child workspaces) in read-only mode. The child workspaces use the parent workspace’s logical data model (LDM), analytical model, connected data sources, and other system setup requirements Once the parent workspace gets a new entity, it becomes available to its child workspaces.

Child workspaces inherit entities from their parent workspace and the parent workspace from the root workspace. The root workspace is the top-level workspace in the hierarchy and does not have a parent workspace. You can have as many root workspaces as you need.

An embedded analytics software/platform integrates dashboards, insights, its parts, or even the whole analytics tooling into your business application. In other words, while the data is managed by an analytics software/platform, the dashboards, visualizations, and reports are placed directly within the business application’s user interface.

In practical terms, you get dashboards and insights closer to your end users, who can explore those insights and dashboards more often as they do not need to learn how to use a foreign analytics platform. The end users only need to log into a business application they already use.

Additionally, should your team build a multi-tenant SaaS platform or application, you can employ a third-party embedded analytics software and use white-labeling (i.e., branding) to save time and resources. Instead of developing and maintaining a complex data analytics platform, you can focus on developing and selling your core products and services.

Typically, embedded analytics is essential to SaaS platforms, web portals, data products, and applications that cater to B2B customers, distributed internal teams, partners or customers, and tech consumer markets.

Deploy anywhere: On cloud or on premises (on-prem) — any public or private cloud, data center, or region — managed by GoodData or you.

You can always upgrade your plan to add more data volume or features. Since our plans are annual, it’s impossible to downgrade before the original contract runs out.

Community-based support is accessed through the GoodData community Slack channel.

Learn more about support levels here or join our slack community.

Enterprise customers benefit from 99.5% SLA and 24x7 support. We monitor our platform for availability 24x7x365 and have on-duty personnel ready to resolve any potential issues or incidents.

Learn more here.

All GoodData customers receive an amount of AI queries based on their product tier, and usage is measured based on the number of AI queries raised by users.

Optionally, additional buckets of queries can be purchased.