Zendesk
From the day we introduced it, it became the #1 reason our customers upgrade,” Sam Boonin explains. “We have better analytics than almost all of our competitors and a lot of that comes through our partnership with GoodData.
Sam Boonin Vice President of Products
At a glance
Customer since
2011
Use case
Advanced Analytics for Customer Service
Favorite metric
Number of organizations that have upgraded
Best feature
Seamless integration to distribute analytics to customers
Results
- Seamlessly integrated actionable insights
- #1 reason customer upgrade
- 80% of Plus and Enterprise customers use daily
Customer story
40,000+ companies around the world use Zendesk to engage with their customers and provide a beautifully simple customer service experience. In 2011, Zendesk realized that delivering advanced analytics with their Zendesk reporting could be a game changer for their trial-to-pay business model.
Learn how Zendesk:
- Built advanced analytics seamlessly into Zendesk’s UI in 90 days
- Their partnership with GoodData is the number one reason customers upgrade
- Over 80% of their Plus and Enterprise customers use GoodData daily