As adoption of artificial intelligence (AI) and machine learning continues to grow, so does a general sense of anxiety over human jobs being replaced by applications.
As adoption of artificial intelligence (AI) and machine learning continues to grow, so does a general sense of anxiety over human jobs being replaced by applications.
If you were to ask 100 companies “Do you collect your business data and distribute it within your organization?” 99 of them would probably respond with “Of course — have been for years!”
When they think of Artificial Intelligence (AI), most people picture a future world that Hollywood and technology visionaries have painted for us, filled with androids, autonomous vehicles, and other futuristic toys.
In a world flooding with data, discovering insights and acting upon them can give businesses a much-needed “unfair” competitive advantage that drives higher revenues, boosts customer loyalty, lowers operational costs, and improves management of regulatory and compliance risks.
I’ve said it before and this won’t be the last - I have the best job. I get to work with innovative thought leaders who are disrupting the proverbial market.
As artificial intelligence (AI) continues to capture the attention of the business community, some predict that this technology will foster the greatest period of transformation since the Industrial Revolution.
Businesses are facing new challenges when it comes to attracting and retaining customers. Empowered consumers have seized control of their relationships with brands, and many of the tried-and-true approaches to reaching them are no longer effective.
Creating customer videos has been on my Wish List for quite some time, and recently we launched our first customer video featuring none other than ServiceChannel!
As more organizations embark on their digital transformations, the fundamental role of data across all departments and roles has come under the spotlight.
Business analytics serve only one purpose - that of helping people make better decisions. These decisions might occur at the level of transactions, tactical operations, and strategy.
If your company does business in the European Union, you are likely to face a major overhaul of the way you handle your customer data.
The days of “data for data’s sake” are over.
Here’s a startling statistic: 80% of corporate business intelligence projects fail.
Lately, I’ve been thinking a lot about how I define Business Intelligence and where I see the industry heading.
Imagine going to your doctor with a problem. He gives you a thorough checkup, looks at the results, and tells you, “You have a bad case of [fill in the blank].” Then he pats you on the shoulder and says, “Good luck with that.”
A major focus for Business Intelligence (BI), data and analytics vendors has been delivering tools that are ‘self-service.’ These solutions are based on the premise that with just a few easy clicks, users of all skill levels (regardless of their ability with data and analytics) can quickly sift t
Has the technology of the Internet of Things (IoT) evolved faster than the skill sets required to leverage it in achieving business objectives? Given the scarcity of job postings with “IoT” in the title, it would appear so.