We all know that machine learning offers unprecedented efficiency and accuracy in analyzing data to make predictions, recommend actions, and automate simple tasks. But, machine learning delivers an additional benefit that, while less widely discussed, is every bit as vital: objectivity.
Lately it seems that I can’t open Twitter or go to any news outlet without being bombarded by headlines about Artificial Intelligence (AI) and its impact on the global business landscape.
While industry thought leaders are predicting a surge in the use of artificial intelligence (AI) and machine learning this year, much of that usage is still siloed in the hands of large technology enterprises such as Apple, Google, and Facebook.
The data management landscape is undergoing a radical transformation.
Once upon a time, organizations were quite content to distribute analytics via cumbersome, static dashboards and pat themselves on the back for “empowering” their decision makers. Those days are over, and here’s why:
Any given minute of any given day, at least one of the objects you interact with is probably communicating data about you. Your smartphone is telling Apple or Google which apps you use most often. Your television is telling Netflix that you watch historical dramas more often than documentaries.
As adoption of artificial intelligence (AI) and machine learning continues to grow, so does a general sense of anxiety over human jobs being replaced by applications.
If you were to ask 100 companies “Do you collect your business data and distribute it within your organization?” 99 of them would probably respond with “Of course — have been for years!”
When they think of Artificial Intelligence (AI), most people picture a future world that Hollywood and technology visionaries have painted for us, filled with androids, autonomous vehicles, and other futuristic toys.
In a world flooding with data, discovering insights and acting upon them can give businesses a much-needed “unfair” competitive advantage that drives higher revenues, boosts customer loyalty, lowers operational costs, and improves management of regulatory and compliance risks.
I’ve said it before and this won’t be the last - I have the best job. I get to work with innovative thought leaders who are disrupting the proverbial market.
As artificial intelligence (AI) continues to capture the attention of the business community, some predict that this technology will foster the greatest period of transformation since the Industrial Revolution.
Businesses are facing new challenges when it comes to attracting and retaining customers. Empowered consumers have seized control of their relationships with brands, and many of the tried-and-true approaches to reaching them are no longer effective.
Creating customer videos has been on my Wish List for quite some time, and recently we launched our first customer video featuring none other than ServiceChannel!
As more organizations embark on their digital transformations, the fundamental role of data across all departments and roles has come under the spotlight.
Business analytics serve only one purpose - that of helping people make better decisions. These decisions might occur at the level of transactions, tactical operations, and strategy.
If your company does business in the European Union, you are likely to face a major overhaul of the way you handle your customer data.
The days of “data for data’s sake” are over.