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What is Customer 360 At Scale and How Can It Revolutionize Your Customer Experience
Great customer experience starts with holistic, 360-degree customer insights and customer analytics. However, despite all the investments in data management and analytics, few companies are able to deliver relevant customer insights to their frontlines who rely on those insights to deliver tailored, delightful customer experience.
This eBook explains why it is critical to achieving Customer 360 at Scale so that everyone in the organization - not just a handful of users or C-suite, can have easy access to customer insights in order to deliver better customer experience, and exceeds customer expectations.
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