Effective Date: 9/12/2016
EU-U.S. Privacy Shield
GoodData and its subsidiary GoodData s.r.o. participate in, and have certified their compliance with, the EU-U.S. Privacy Shield Framework (“Privacy Shield Framework”). GoodData is committed to subjecting all personal information received from European Union (“EU”) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List at https://www.privacyshield.gov/list.
GoodData is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. GoodData complies with the Privacy Shield Principles for all onward transfers of personal information from the EU, including the onward transfer liability provisions.
With respect to personal information received or transferred pursuant to the Privacy Shield Framework, GoodData is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, GoodData may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
GoodData complies with the U.S. – Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from Switzerland. GoodData has certified that it adheres to the U.S. – Swiss Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the U.S. – Swiss Safe Harbor program, and to view GoodData’s certification, please visit: https://safeharbor.export.gov/swisslist.aspx.
Personal Information We Collect From You
You can visit a GoodData Site without telling us who you are and without revealing any personal information about yourself. There are times, however, when we may need certain personal information from you.
You may choose to provide us with personal information (such as your name, email address, phone number, billing information such as your credit card number, and company name) through a GoodData Site when you elect to register with GoodData in order to download or access our products or services. When you provide personal information in order to register with GoodData, such personal information will be used in order to provide you with access to the requested products, services content and/or information. We may also use the personal information to help us understand who is using our products and services and to help us manage business development activities. GoodData may also use personal information for marketing purposes. For example, GoodData may use information you provide to contact you to further discuss your interest in our products or services and to send you information regarding GoodData and its partners, such as information about promotions or events. If you tell us that you do not want us to use this personal information as a basis for further contact with you, we will respect your wishes. Please contact us at firstname.lastname@example.org.
Information Related to Data Collected for our Clients
In the case of individuals using the GoodData Platform, GoodData collects information under the direction of Our business clients (“Clients”) acting on your behalf and has no direct relationship with the individuals whose personal information it processes. GoodData works with its Clients to help them provide notice to their customers and end users concerning the purposes for which personal information is collected. The use of personal information collected through the GoodData Platform shall be limited to the purpose of providing the products or service for which you have engaged GoodData.
If you are a customer of one of our Clients using the GoodData Platform and would no longer like to have your personal information used by GoodData or the Client, please contact that Client directly. If you seek access to personal information, or seek to correct, amend, or delete inaccurate personal information or other data, collected by GoodData under the direction of our Clients, please direct your query to the Client (e.g. the entity who is the data controller). If the Client requests GoodData to remove the personal information or other data, We will respond to the Client request within 30 days.
Service Providers and Onward Transfer
GoodData and our online marketing partners (including certain advertising and sales generation service providers) use technologies such as cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.
As is true of most websites, We gather certain information automatically and store it in log files. This information may include Internet protocol (“IP”) addresses, browser type, internet service provider (“ISP”), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
We may combine this passively collected log information with other information We collect about you. We do this to improve services We offer you (including the product experience), and to improve marketing, analytics, and site functionality.
Behavioral Targeting and Re-Targeting
We use Google AdSense to publish advertisements on select GoodData Sites. When you view or click on an advertisement, a cookie will be set to help better provide advertisements that may be of interest to you on this and other GoodData Sites. You may opt-out of the use of this cookie by visiting Google’s Privacy & Terms page for Advertising: http://www.google.com/privacy_ads.html.
When you visit a GoodData Site, GoodData collects your IP addresses to track and aggregate non-personal information. For example, GoodData uses IP addresses to monitor the regions from which customers and visitors navigate to a GoodData Site. GoodData also collects IP addresses from customers when they log into the GoodData Platform as part of GoodData's security features.
Links to Other Web Sites
A GoodData Site may contain links to other web sites. GoodData is not responsible for the privacy practices or the content of such third party web sites. The links from a GoodData Site do not imply that GoodData endorses or has reviewed the third party web sites. We suggest contacting the operators of those web sites directly for information regarding their privacy policies.
If you choose to invite others within your organization to a report or project on a GoodData Site, We will ask you for the other user's name and email address. We will automatically send him/her a one-time email inviting him/her to visit a GoodData Site. GoodData stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Invited users may contact us at email@example.com to request that We remove this contact information from our database.
Adding a Participant to Register to a Training
If you choose to add a participant to register to a training session, We will ask you for that person’s name, email, company name, job title and phone number. We will automatically send him/her a one-time email inviting him/her to register. GoodData stores this information for the sole purpose of sending this one-time email and tracking success of the registration. Invited users may contact us at firstname.lastname@example.org to request that We remove this contact information from our database.
Blogs/Forums/Chat Rooms/Bulletin Boards
If you use a blog, forum, chat room or bulletin board on a GoodData Site ("Forum(s)"), you should be aware that any personal information you submit in a Forum can be read, collected, or used by other users of such Forums, and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in a Forum. To request removal of your personal information from our Forums, contact us at email@example.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
GoodData may post customer testimonials on a GoodData Site, which may contain personal information. We obtain our customers’ consent prior to posting their testimonials. If you wish to update or delete your testimonial, contact us at firstname.lastname@example.org.
Social Media Widgets
Our Disclosure of Your Personal Information and Other Information
GoodData is not in the business of selling your personal information. We consider this information to be a vital part of Our relationship with you. There are, however, certain circumstances in which We may share your personal information with certain third parties, as set forth below:
From time to time, GoodData may partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly offered product or service from us, GoodData may share certain information collected in connection with your purchase or expression of interest with our joint promotion partner(s). GoodData does not control our business partners' use of the information We share with them, and their use of the information will be in accordance with their own privacy policies. If you do not wish for your information to be shared in connection with any joint offerings, you may opt not to purchase or specifically express interest in a jointly offered product or service.
International Transfer of Information Collected
Personal information collected through a GoodData Site is kept in a secure database and all reasonable precautions are taken to secure this personal information. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from a GoodData Site may not be secure. Therefore, you should take special care in deciding what information you send to GoodData via email. Please keep this security limitation in mind when disclosing any personal information to GoodData via the Internet. The security of your personal information is important to us. When you enter sensitive information on our registration pages or order forms, We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at email@example.com.
Schedule Notices and Alert Emails; Choice/Opt-out
Based on written selections you make once you initiate use of the GoodData Platform, you may receive schedule email notices generated by the GoodData Platform (such as dashboards, reports or key performance indicators) or related to Platform operations (e.g. including maintenance announcements) and special alert email communications describing Platform system status. If you no longer wish to receive our emails, newsletters or other communications (including scheduled Platform notifications or special alert emails), you may unsubscribe at any time by using the unsubscribe link located at the bottom of such communication or by sending us an email at firstname.lastname@example.org.
Changes to Our Policy
Correcting, Updating and Accessing Your Personal Information
California Privacy Rights
If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by GoodData to its affiliates and/or third parties for their direct marketing purposes. To make such a request, please send an email with your first name, last name, mailing address, email address, and telephone number to GoodData at the address below. Please include “California Privacy Rights” in the subject line of your email.
660 Third Street, San Francisco, CA 94107; email: email@example.com