Splunk Software Helps GoodData Scale Business for Customer Success
Leader in Cloud Business Intelligence Leverages Splunk® Enterprise for Multiple Use Cases
SAN FRANCISCO – August 21, 2014 – Splunk Inc. (NASDAQ: SPLK), provider of the leading software platform for real-time operational intelligence, today announced that GoodData, a leader in cloud business intelligence, is using Splunk® Enterprise to gain better visibility into its service in order to drive customer growth. GoodData relies on Splunk software to help ensure that its end-to-end Open Analytics Platform is always available for its customers and ready to handle any amount of data. As GoodData has rapidly expanded, Splunk Enterprise has helped the company significantly reduce the amount of time spent monitoring and resolving issues. Read the case study to learn more about GoodData’s results with Splunk.
“GoodData’s Open Analytics Platform is built to unify and simplify a very complex information value chain and Splunk software is at the core of helping us keep this chain intact for every customer,” said Jeff Morris, VP of Product Marketing at GoodData. “We use Splunk across the entire business for multiple use cases. Right away we were able to eliminate the manual investigations into our big data processes, and add real-time oversight of our logging and monitoring. With Splunk Enterprise, we perform these activities in moments, which improves our responsiveness to customers, without the need to write code or scripts of our own. This adds up to a substantial return on our customers’ investment thanks to Splunk.”
Splunk Enterprise monitors the machine data coming from the core of GoodData’s business – the customer-facing servers and applications where all customer events take place. These events include new user accounts, data mart provisions, data uploads, and report and dashboard computations. The data is used for IT operations and application management to ensure any errors are isolated to specific servers and event cases, while the infrastructure is prepared to handle any scale that a customer requires. GoodData has seven teams leveraging Splunk software including quality assurance (QA), security, DevOps, technical support, customer support, product management (telemetry) and managed services. For instance, the DevOps team uses Splunk software to uncover potential issues with pre-production code and security teams monitor for real-time security threats.
“Thriving enterprises like GoodData entrust Splunk software as their data platform to support fast business growth,” said Vishal Rao, vice president worldwide field sales, Splunk. “GoodData’s success with Splunk software is a testament to the business value that operational intelligence provides to organizations of all sizes. Their implementation shows just how broadly Splunk software can go – it is everywhere at GoodData.”
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About Splunk Inc.
Splunk Inc. (NASDAQ: SPLK) provides the leading software platform for real-time Operational Intelligence. Splunk® software and cloud services enable organizations to search, monitor, analyze and visualize machine-generated big data coming from websites, applications, servers, networks, sensors and mobile devices. More than 7,400 enterprises, government agencies, universities and service providers in over 90 countries use Splunk software to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce cost. Splunk products include Splunk® Enterprise, Splunk Cloud™, Splunk Storm®, Hunk™ and premium Splunk Apps. To learn more, please visit http://www.splunk.com/company.
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GoodData is on a mission to break data silos. Flexible, open, secure, and scalable, GoodData’s leading data and analytics platform provides standardized metrics and real-time analytics across organizations and to their customers. To this day, GoodData has helped more than 140,000 of the world’s top businesses deliver on their analytics goals and scale their use cases — from self-service and embeddable analytics to machine learning and IoT.
GoodData is headquartered in San Francisco and is backed by Andreessen Horowitz, General Catalyst Partners, Intel Capital, TOTVS, and others. For more information, visit GoodData's website, and follow GoodData on LinkedIn, YouTube, Medium and Twitter.
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