Zendesk and GoodData reaffirm relationship with multi-year deal for Zendesk Insights
SAN FRANCISCO – November 19, 2015 – GoodData®, a leading provider of business intelligence for data monetization to enterprises and ISVs, today announced that Zendesk, Inc. has extended its partnership with GoodData to power Zendesk Insights and enable their users to make real-time, data-enabled business decisions.
After powering customer analytics with GoodData in 2010 and launching the Zendesk Insights data product in 2014, Zendesk has reinvested in GoodData’s advanced analytics to provide organizations with user-friendly tools to better understand and fulfill customer support needs. GoodData will continue to provide its global support and compliant environment to the entire Zendesk customer community.
“It’s imperative for companies to leverage their data, not only to make informed decisions, but also to develop new products and revenue streams,” said Roman Stanek, Founder and CEO, GoodData. “Together, Zendesk and GoodData have and will continue to enable our joint customers to have a competitive advantage by rapidly disseminating engaging analytics to customers, partners and employees through Zendesk Insights.”
“The best customer service is data-driven and based on an advanced understanding of the customer experience. Our relationship with GoodData helps us continue to deliver Zendesk Insights to thousands of our customers who seek to take a data-driven approach to customer service,” said Jason Maynard, Director of Data and Analytics, Zendesk.
At GoodData, we believe that traditional data tools are no longer enough. Our Data as a Service (DaaS) infrastructure is the future of analytics: real-time, open, secure, and scalable. GoodData’s leading cloud-native platform gives our customers the flexibility to build and scale any of their data use cases; from self-service and embeddable analytics, to machine learning and IoT.
GoodData’s robust dashboards, custom insights, and unmatched governance options have helped over 140,000 of the world’s top businesses deliver on their analytics goals. GoodData is headquartered in San Francisco and is backed by Andreessen Horowitz, General Catalyst Partners, Intel Capital, TOTVS, and others. For more information visit our website and follow GoodData on Twitter and LinkedIn.
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