Technical Support Engineer

We are currently seeking an enthusiast to join our Level 2 Technical Support team. We're looking for someone with a broad range of IT knowledge, eager to tackle interesting and challenging issues, and who is not intimidated by more technical tasks, including dealing with code.

Our Team

Our support team is an exceptional group providing top-level support for our customers. We're a passionate team skilled in resolving complex issues and improving user experiences.

If you join us, you will

• Provide critical and complex technical support, offering problem-solving solutions to our customers.

• You will have the opportunity to work with a wide range of technologies: e.g. 

  • Web-based applications - frontend & backend,

  • HTTP and REST API,

  • Various database engines,

  • JavaScript, Python, Ruby,

  • Single sign-on,

  • DNS and networking,

  • Splunk, Grafana, Loki,

  • and more.

• Deliver deeper follow-up investigation of technical tasks with engineering teams.

• Cooperate on incident investigation and resolution.

• Develop a detailed understanding of the GoodData platform and its components.

You should

• Have analytical thinking and a willingness to learn.

• Be customer-oriented with customer-facing experience.

• Have strong troubleshooting skills - application failures and performance issues.

• Be a proactive and forward-thinking character.

• Have up-to-date general knowledge in IT.

• Understand HTTP, REST API, and SQL.

• Know networking and security basics.

• Have an understanding of cloud services and Linux.

• Have experience with running applications in VM / Docker / Kubernetes.

• Be able to deal with incidents and escalated situations.

• Be able to read programming code and write simple scripts (Javascript, Python).

• Be fluent in English.

It is nice if you have

• Background in the area of DevOps, Cloud engineering or similar.

About GoodData

GoodData powers modern BI for the modern data stack.

GoodData is a cloud-based analytics platform. Employees, customers, and business partners will understand the data in the same way thanks to GoodData’s robust end-to-end pipeline; self-service analytics; low-code/no-code interfaces; embeddable data visualization; application integration; and more.

#LI-Hybrid