GoodData for Freshdesk: Empowering Today’s Customer Support Champions With Advanced Analytics

Description

Today’s leading brands can attest that customer loyalty is a derivative of an exceptional customer support experience. However, customer support supervisors struggle with consolidating available data and interpreting them into actionable insights. That is why GoodData and Freshdesk have partnered to develop the perfect solution to allow top brands to have complete control of their data warehouse and to make data-driven decisions. The seamless integration enables customer support leaders, with low code or no code experience, to have immediate access to relevant context while identifying and predicting key levers of support quality.

In this webinar, GoodData CEO Roman Stanek is joined by Paddy Rathinam, Chief Customer Officer of Freshworks, the leading customer support platform for some of the world’s top brands. Watch as they discuss a fresh approach to empowering customer support leaders with straightforward and intuitive analytics that cascade into unparalleled customer loyalty.

Meet the speakers

Pradeep Rathinam

Chief Customer Officer (CCO) of Freshworks
Freshworks

In his role, he leads a global team of 400 customer experience employees responsible for building deep customer relationships including the likes of HP, Cisco, Toshiba, Honda, Sotheby’s and American Express. Pradeep is a fierce customer advocate, serial founder/entrepreneur with two successful acquisitions under his belt and a trusted board member.

Roman Stanek

CEO and Co-founder
GoodData

Roman Stanek is a passionate entrepreneur and industry thought leader with over 20 years of high-tech experience. He founded GoodData in 2007, with the mission to disrupt the business intelligence space and monetize big data. Prior to GoodData, Roman was Founder and CEO of NetBeans, the leading Java development environment (acquired by Sun Microsystems in 1999) and Systinet, a leading SOA governance platform (acquired by Mercury Interactive, later Hewlett Packard, in 2006).