GoodData for Freshdesk: Empowering Today’s Customer Support Champions With Advanced Analytics

Description

Today’s leading brands can attest that customer loyalty is a derivative of an exceptional customer support experience. However, customer support supervisors struggle with consolidating available data and interpreting them into actionable insights. That is why GoodData and Freshdesk have partnered to develop the perfect solution to allow top brands to have complete control of their data warehouse and to make data-driven decisions. The seamless integration enables customer support leaders, with low code or no code experience, to have immediate access to relevant context while identifying and predicting key levers of support quality.

In this webinar, GoodData CEO Roman Stanek is joined by Paddy Rathinam, Chief Customer Officer of Freshworks, the leading customer support platform for some of the world’s top brands. Watch as they discuss a fresh approach to empowering customer support leaders with straightforward and intuitive analytics that cascade into unparalleled customer loyalty.