Careers / Open Positions / Technical Support Engineer

Technical Support Engineer

Prague, Czech Republic - Brno, Czech Republic Engineering
Apply now or refer a friend and get reward*

Our team is an amazing crew and currently we are looking for an enthusiast (just like us :-) ) with a general IT overview, for someone who is eager to deal with interesting and challenging problems, and who is not afraid of more technical stuff, even dealing with code.

 

Sounds like you? Perfect! Do you want us to call you a Technical Support Engineer L2/L3 or simply Supercool Support Guru? :-) Read more details and apply below.

 

If you join us you will

  • Deliver critical, complex technical customer support and provide problem solutions for our customers 
  • You will have the opportunity to work with a wide range of technologies: e.g. 
    • Web based application - frontend/backend,
    • K8S and Docker deployments,
    • HTTP and REST API,
    • Vertica and other DBs,
    • Ruby, JavaScript, Java,
    • Single Sign-on,
    • DNS and networking
  • Deliver deeper follow-up investigation of technical tasks with engineering teams
  • Cooperate on incidents investigation and resolution
  • Develop a detailed understanding of GoodData platform and its components

 

You should

  • Have analytical thinking and willingness to learn
  • Have strong troubleshooting skills
  • Be proactive and forward thinking character 
  • Be customer oriented with customer-facing experience
  • Have up to date general knowledge of IT
  • Have basic knowledge of HTTP and REST, SQL, Linux based OS and command line, Computer security, TCP/IP 
  • Be able to read programming code and write simple scripts
  • Be fluent in English

 

About GoodData

GoodData powers modern BI for the modern data stack.

GoodData is a cloud-based analytics platform. Employees, customers, and business partners will understand the data in the same way thanks to GoodData’s robust end-to-end pipeline; self-service analytics; low-code/no-code interfaces; embeddable data visualization; application integration; and more.

 

Benefits

25 vacation days
6 sick days

Work from home

Edenred Cafeteria points

Annual Bonus

Stock options

Meal contribution

Mobile phone and tariff

IN Karta 25 for CZ railway

Free tickets to ZOO

Laptop for Personal Use

Flexible working hours

Snacks, and coffee in the office

Company Events

GoodLife activities

Standing desks

Dog-friendly offices

Bike storage, gym

Informal working environment

Apply now or refer a friend and get reward*