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When it Comes to Customer Obsession, ServiceChannel Walks the Walk

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When it Comes to Customer Obsession, ServiceChannel Walks the Walk

Last week ServiceChannel, the leading web-based facilities services management platform, announced their partnership with GoodData to power advanced analytics for their customers. ServiceChannel helps facilities managers and their contractors collaborate to deliver responsive, high-quality and cost-effective service, enabling them to drive significant ROI for their organizations. Through this partnership, GoodData will enable ServiceChannel to deliver a state-of-the-art, big data reporting and analytics platform to its customers. Customers will have access to service data across all trades, locations and contractors allowing them to make better, more informed decisions, quickly.

ServiceChannel exemplifies Customer Obsession, one of our core values at GoodData as they deliver user-friendly, advanced analytics to their retail and restaurant industry customers. With more than 12 years of repair and maintenance cost and performance data at their disposal, ServiceChannel chose an embedded analytics solution that puts data in the hands of their employees and their customers. Nothing screams customer obsession more than empowering your customers to make better business decisions.

Now, ServiceChannel's customers can access powerful, customized analytics with historical, current and predictive views of business operations. ServiceChannel can also leverage GoodData technology to provide custom solutions that enables clients to adopt best practices, benchmark results, generate and track savings, and optimize their business for greater efficiency.

Spending excessive amounts of time managing BI and waiting for results is now a thing of the past for ServiceChannel. This frees up more time for ServiceChannel to focus on their number one priority: serving customers better. ServiceChannel's clients include some of the most recognized retailers in the world featuring leading brands in electronics and apparel as well as some of the largest restaurant chains in the U.S.

As the leading facilities management solution, ServiceChannel provides facility managers with a single platform to source, procure, manage and pay for facility maintenance services from commercial contractors. Even more, ServiceChannel has now taken the step to empower their customers with quick and easy access to information and insights. GoodData proudly partners with ServiceChannel to help companies in a variety of industries, including retail, restaurant, and the community-based health sector, to access and analyze their data.

When it Comes to Customer Obsession, ServiceChannel Walks the WalkInterested in learning how GoodData can help you achieve customer obsession?

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