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Investing Where it Matters Most: Why Customer Obsession is Our #1 Priority

Written by Roman Stanek  | 

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Investing Where it Matters Most: Why Customer Obsession is Our #1 Priority

Almost every business intelligence organization talks about big data. “Big data” has become a term to sum up the ever-increasing speed and volume of information. Yet, few companies can deliver good data--analytics that directly drives business success.

Partnering with customers to achieve actionable, successful analytics is GoodData’s reason for existence. Customers are our sole obsession, and their problems are our challenges. We constantly try to improve the customer experience in all areas of GoodData--including services, finance, devops, sales and many more. Even as we announce a $25.7 million financing round led by Intel Capital, we are already focused on using this investment to improve our customers’ experience.

High startup “burn rates” have recently raised questions about appropriate use of funding. At GoodData, we feel strongly that funding should be invested first and foremost in our customers’ success. We will use this new round to deepen our product with more advanced and user-centric capabilities, grow our customer base and continue to provide unique solutions for each customer. Our current 98 percent customer satisfaction rating is excellent, and with additional resources at our disposal, we can deliver the same level of satisfaction to a growing number of successful customers.

This year, we’ve launched major platform improvements: from the Open Analytics Platform to the newest predictive statistical package and we’ve made major changes to our architecture. At the same time, we’ve dramatically increased adoption of our platform. Since January, we have added several Fortune 1000 customers, including Hewlett Packard, Nordstrom, Atlassian, Virgin America, and Spencer’s Gifts. Our overall user base has more than doubled over the past year, and our customers have launched 40+ new Powered By GoodData products since the beginning of 2014.

GoodData has always been your analytics ally, and that will never change. We look forward to continued success, for our customers, partners and the GoodData family.

Written by Roman Stanek  | 

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