Advanced Analytics for Zendesk Plus+ Customers

Gain business insight into your support activity with pre-built dashboards and reports for support ticket creation and resolution, agent performance, trending metrics, and more. Slice and dice your ticket data to perform the analysis that’s right for your business. Share custom reports across your organization for further business intelligence collaboration. The best part is that GoodData for Zendesk is free for all Zendesk Plus+ customers.

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Get blown away by the insights you get

From Our Customers

“GoodData for Zendesk gives us a customized view into our Zendesk activity without having tostruggle with complex reporting or analytics products. With just a few mouse clicks, we can see details of our support activity by type or resolution time, and even see how our backlog changes over time.”

-Rob Holmes, Strategic Analyst

“With pre-built dashboards, GoodData for Zendesk saves me time in tracking our support activity. We’re also very excited to dig deeper and report against custom fields in Zendesk which contains a lot of critical customer data.”

-Michelle Harrison, Customer Experience Analyst

On-Demand Dashboards, Reporting and Analytics

View pre-built dashboards and reports for support ticket creation and resolution, agent performance, and top trends.

Ad-Hoc Analysis

Slice and dice your data using all standard and custom ticket fields to track your Zendesk performance the way you want to see it.

Collaborative Business Intelligence

Collaborate and share projects, reports, and results with colleagues and management via email, PDF, XLS, or embed into other websites.