After trying to implement other BI solutions, Time Warner Cable turned to GoodData. Within 4 weeks, 4,000 employees had a single source of truth into their sales data. Now all employees view real-time dashboards with just a click of a button.
GoodData needed a low cost, low maintenance integration to keep up with their business needs. They also needed an on-demand solution that could quickly manipulate business data—something that could change, customize and create new metrics without involving engineering and IT—and analyze data across multiple objects in the company's CRM system.
Serving more than 14 million customers, Time Warner Cable is staying on top of their expanding sales efforts by arming their entire sales department with GoodData's on-demand reports and dashboards, which means:
On the search for an on-demand BI solution that could be incorporated directly into salesforce.com, Time Warner Cable identified GoodData through the Appexchange. "GoodData was the perfect fit for what we wanted to do," Boyer states. Within 4 weeks, GoodData implemented single sign-on, built 10 dashboards and trained their sales organization to create and customize reports and dashboards.
Time Warner Cable's CRM solution, Salesforce, is fast and innovative, and they need a BI solution to keep up with changes. "With GoodData, we can make on the fly changes in Salesforce and the sync to GoodData is an even flow,” explains Boyer. "Now, Time Warner Cable can easily manipulate and change as needed."
GoodData has been a breath of fresh air for Time Warner Cable. "We absolutely knew we needed cross object reporting and that was one of the primary reasons we selected GoodData. We also need the ability to grow our analytics when we want,” explained Boyer. GoodData’s agile philosophy allows Time Warner Cable to build out new reports, projects and dashboards on an as-needed basis. Their next project will be developed for their Service Request data.
Time Warner Cable Inc. (NYSE: TWC) is among the largest providers of video, high-speed data and voice services in the United States, connecting more than 14 million customers to entertainment, information and each other.
With GoodData, we don’t have to jump through hoops which makes for instant success. The reality is it gives us speed and shortens the time of development.