GoodData complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. GoodData has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view GoodData's certification, please visit http://www.export.gov/safeharbor/
You can visit a GoodData Site without telling us who you are and without revealing any information about yourself. There are times, however, when we may need certain personally identifiable information ("Personal Information") from you.
You may choose to provide us with Personal Information (such as your name, email address, phone number and company name) through a GoodData Site when you elect to register with GoodData in order to download or access our products or services. When you provide Personal Information in order to register with GoodData, such Personal Information will be used in order to provide you with access to the requested products, services content and/or information. We may also use the Personal Information to help us understand who is using our products and services and to help us manage business development activities. GoodData may also use Personal Information for marketing purposes. For example, GoodData may use information you provide to contact you to further discuss your interest in our products or services and to send you information regarding GoodData and its partners, such as information about promotions or events. If you tell us that you do not want us to use this Personal Information as a basis for further contact with you, we will respect your wishes.
In addition, we sometimes collect anonymous information from visits to a GoodData Site to help us provide better customer service and to make a GoodData Site as user friendly as possible. For example, we keep track of the domains from which people visit and we also measure visitor activity on a GoodData Site. However, when we do so, we do so in ways that keep the information anonymous. GoodData may use this data to analyze trends and statistics. None of the information described in this paragraph is reviewed at an individual level.
Third Party Cookies
When you visit a GoodData Site, GoodData collects your Internet Protocol ("IP") addresses to track and aggregate non-personal information. For example, GoodData uses IP addresses to monitor the regions from which customers and visitors navigate a GoodData Site. GoodData also collects IP addresses from customers whey they log into the GoodData platform as part of GoodData's security features.
Web Beacons/Usage Analytics
GoodData employs, or our third party advertising partners employ, web beacons and usage analytics software that help us better manage content on a GoodData Site by informing us what content is effective. Web beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user's computer hard drive, web beacons are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by web beacons to our customers' personally identifiable information.
Links to Other Web Sites
A GoodData Site may contain links to other web sites. GoodData is not responsible for the privacy practices or the content of such web sites. The links from a GoodData Site do not imply that GoodData endorses or has reviewed the third party web sites. We suggest contacting the operators of those web sites directly for information regarding their privacy policies.
If you choose to invite others within your organization to a report or project on a GoodData Site, we will ask you for the other user's name and email address. We will automatically send him/her a one-time email inviting him/her to visit a GoodData Site. GoodData stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Invited users may contact us at email@example.com to request that we remove this information from our database.
Blogs/Forums/Chat Rooms/Bulletin Boards
If you use a blog, forum, chat room or bulletin board on a GoodData Site ("Forum(s)"), you should be aware that any personally identifiable information you submit in a Forum can be read, collected, or used by other users of such Forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in a Forum.
GoodData may post customer testimonials on a GoodData Site, which may contain personally identifiable information. We obtain the customer's consent prior to posting their testimonial.
Our Disclosure of Your Personal Information and Other Information
GoodData is not in the business of selling your Personal Information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Information with certain third parties without further notice to you, as set forth below:
- Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Information may be part of the transferred assets.
- Credit Card Processing: We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use billing information except for the sole purpose of credit card processing on GoodData's behalf.
- Agents, Consultants and Related Third Parties: GoodData, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function.
- Legal Requirements: GoodData may disclose your Personal Information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of GoodData, (iii) act in urgent circumstances to protect the personal safety of users of a GoodData Site or the public, or (iv) protect against legal liability.
From time to time, GoodData may partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly-offered product or service from us, GoodData may share information collected in connection with your purchase or expression of interest with our joint promotion partner(s). GoodData does not control our business partners' use of the information we share with them, and their use of the information will be in accordance with their own privacy policies. If you do not wish for your information to be shared in this manner, you may opt not to purchase or specifically express interest in a jointly offered product or service.
International Transfer of Information Collected
Personal Information collected through a GoodData Site is kept in a secure database and all reasonable precautions are taken to secure this data. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from a GoodData Site may not be secure. Therefore, you should take special care in deciding what information you send to GoodData via e-mail. Please keep this in mind when disclosing any Personal Information to GoodData via the Internet. The security of your Personal Information is important to us. When you enter sensitive information on our registration pages or order forms, we encrypt that information using secure socket layer technology (SSL).
If you no longer wish to receive our emails, newsletters or other communications you may unsubscribe at any time by using the unsubscribe link located at the bottom of such communication or by email at firstname.lastname@example.org.
Changes to Our Policy
Correcting, Updating and Accessing Your Personal Information; Other Questions
111 Sutter Street, 4th Floor
San Francisco, CA 94104
If GoodData does not adequately respond to any requests, please contact TRUSTe. TRUSTe will then serve as a liaison between you and GoodData.