Effective Date: 6/12/2014
GoodData complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. GoodData has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view GoodData's certification, please visit http://www.export.gov/safeharbor/.
Personal Information We Collect From You
You can visit a GoodData Site without telling us who you are and without revealing any information about yourself. There are times, however, when we may need certain personally identifiable information ("Personal Information") from you.
You may choose to provide us with Personal Information (such as your name, email address, phone number and company name) through a GoodData Site when you elect to register with GoodData in order to download or access our products or services. When you provide Personal Information in order to register with GoodData, such Personal Information will be used in order to provide you with access to the requested products, services content and/or information. We may also use the Personal Information to help us understand who is using our products and services and to help us manage business development activities. GoodData may also use Personal Information for marketing purposes. For example, GoodData may use information you provide to contact you to further discuss your interest in our products or services and to send you information regarding GoodData and its partners, such as information about promotions or events. If you tell us that you do not want us to use this Personal Information as a basis for further contact with you, we will respect your wishes.
Information Related to Data Collected for our Clients
In the case of individuals using the GoodData Platform, GoodData collects information under the direction of its business clients (“Clients”) acting on your behalf and has no direct relationship with the individuals whose personal data it processes. GoodData works with its Clients to help them provide notice to their customers and end users concerning the purposes for which Personal Information is collected.
If you are a customer of one of our Clients using the GoodData Platform and would no longer like to have your Personal Information used by GoodData or the Client, please contact that Client directly. If you seek access to data, or seek to correct, amend, or delete inaccurate data, collected by GoodData under the direction of our Clients, please direct your query to the Client (the data controller). If the Client requests GoodData to remove the data, we will respond to the request within 30 business days.
Service Providers and Onward Transfer
In addition, we sometimes collect anonymous information from visits to a GoodData Site to help us provide better customer service and to make a GoodData Site as user friendly as possible. For example, we keep track of the domains from which people visit a GoodData Site, and we also measure visitor activity on GoodData Sites. However, when we do so, we do so in ways that keep the information anonymous. GoodData may use this data to analyze trends and statistics. None of the information described in this paragraph is reviewed at an individual level.
Third Party Cookies
Behavioral Targeting and Re-Targeting
We use Google AdSense to publish advertisements on select GoodData Sites. When you view or click on an advertisement, a cookie will be set to help better provide advertisements that may be of interest to you on this and other GoodData Sites. You may opt-out of the use of this cookie by visiting Google’s Privacy & Terms page for Advertising: http://www.google.com/privacy_ads.html.
When you visit a GoodData Site, GoodData collects your Internet Protocol ("IP") addresses to track and aggregate non-personal information. For example, GoodData uses IP addresses to monitor the regions from which customers and visitors navigate to a GoodData Site. GoodData also collects IP addresses from customers when they log into the GoodData Platform as part of GoodData's security features.
Web Beacons/Usage Analytics
GoodData employs, or our third party advertising partners employ, web beacons and usage analytics software that help us better manage content on a GoodData Site by informing us what content is effective. Web beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user's computer hard drive, web beacons are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by web beacons to our customers' Personal Information.
Links to Other Web Sites
A GoodData Site may contain links to other Web sites. GoodData is not responsible for the privacy practices or the content of such Web sites. The links from a GoodData Site do not imply that GoodData endorses or has reviewed the third party Web sites. We suggest contacting the operators of those Web sites directly for information regarding their privacy policies.
If you choose to invite others within your organization to a report or project on a GoodData Site, we will ask you for the other user's name and email address. We will automatically send him/her a one-time email inviting him/her to visit a GoodData Site. GoodData stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Invited users may contact us at firstname.lastname@example.org to request that we remove this information from our database.
Blogs/Forums/Chat Rooms/Bulletin Boards
If you use a blog, forum, chat room or bulletin board on a GoodData Site ("Forum(s)"), you should be aware that any Personal Information you submit in a Forum can be read, collected, or used by other users of such Forums, and could be used to send you unsolicited messages. We are not responsible for the Personal Information you choose to submit in a Forum. To request removal of your Personal Information from our Forums, contact us at email@example.com. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.
GoodData may post customer testimonials on a GoodData Site, which may contain Personal Information. We obtain our customers’ consent prior to posting their testimonials. If you wish to update or delete your testimonial, contact us at firstname.lastname@example.org.
Social Media Widgets
Our Disclosure of Your Personal Information and Other Information
GoodData is not in the business of selling your Personal Information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Information with certain third parties without further notice to you, as set forth below:
Other Disclosures of Personal Information
GoodData participates in certain third party marketing arrangements using web analytics tools similar to Google analytics. These third party marketing arrangements pool together contact information collected through any GoodData forms or email campaigns and any other opted-in website forms or email campaigns to identify a visitor to the GoodData Site. Whenever a visitor goes to any third party opted-in website, GoodData may receive in the pooled marketing reports certain Personal Information about you, limited to your name and email address, even if you have not directly provided us this information.
If you HAVE NOT enabled "Do Not Track" functionality in your web browser, then GoodData may continue to gain access to your Personal Information as identified in the third party marketing reports, based upon your use of and access to non-GoodData Web sites. If you HAVE enabled "Do Not Track" functionality in your web browser, then GoodData’s use of and access to your Personal Information by way of the third party marketing reports will be strictly limited, and your personally identifiable cookies will expire within 48 hours. GoodData will never share information about your page view visits on our site with other non-GoodData Web sites. GoodData will never sell your page view visits to any third parties.
From time to time, GoodData may partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly offered product or service from us, GoodData may share information collected in connection with your purchase or expression of interest with our joint promotion partner(s). GoodData does not control our business partners' use of the information we share with them, and their use of the information will be in accordance with their own privacy policies. If you do not wish for your information to be shared in this manner, you may opt not to purchase or specifically express interest in a jointly offered product or service.
International Transfer of Information Collected
Personal Information collected through a GoodData Site is kept in a secure database and all reasonable precautions are taken to secure this data. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from a GoodData Site may not be secure. Therefore, you should take special care in deciding what information you send to GoodData via email. Please keep this in mind when disclosing any Personal Information to GoodData via the Internet. The security of your Personal Information is important to us. When you enter sensitive information on our registration pages or order forms, we encrypt that information using secure socket layer technology (SSL).
If you no longer wish to receive our emails, newsletters or other communications you may unsubscribe at any time by using the unsubscribe link located at the bottom of such communication or by sending us an email at email@example.com.
Changes to Our Policy
Correcting, Updating and Accessing Your Personal Information
California Privacy Rights
If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by GoodData to its affiliates and/or third parties for their direct marketing purposes. To make such a request, please send an email with your first name, last name, mailing address, email address, and telephone number to GoodData at the address below. Please include “California Privacy Rights” in the subject line of your email.
111 Sutter Street, 4th Floor
San Francisco, CA 94104