Delivering Data for Help Desks
Zendesk creates powerful products that are easy to customize, integrate and use. GoodData for Zendesk—launched less than 90 days after concepting began—is as intuitive and powerful as the products themselves.
Zendesk is a leading provider of web-based customer support software with more than 5,000 businesses currently on board. Offered to more than 1,000 customers, the GoodData for Zendesk tool delights data-hungry help desk managers who want to better measure trends in ticket volume, backlog and support performance.
The tool enables Zendesk’s customers to move beyond standard metrics and reporting, and lets each customer measure, dissect and understand the data that he or she cares about most. Instead of trying to create multiple, varied stovepipe reports on a customer-by-customer basis, Zendesk chose to rely on GoodData. From concept to launch, the solution took less than 90 days.
It’s been humbling to see our customers slice and dice data and build custom reports and dashboards so quickly.
With GoodData, all of Zendesk’s customers start with a default set of visuals and reports in an integrated dashboard. Those who want more can dive in and slice and dice everything to suit individual needs. To extract maximum value from their help desk data, Zendesk customers can also mash-up their analytics with other data sources like Salesforce CRM or Google Analytics.
The Zendesk staff was amazed with just how quickly GoodData was able to pull off a high quality, sophisticated integration with their product. GoodData gives them the kind of benchmarking and best practices insight that new customers can leverage from day one.
GoodData Dashboard for Zendesk:
Automated sign-up, provisioning and data integration
Scales to handle millions of tickets
Customers mashing up data with Salesforces CRM, Google Analytics and more
Solution delivered in less than 90 days