With more than 100 clients across 70 countries, Market Metrix is the leader in feedback solutions for the hospitality industry. They turn customer and employee feedback into substantial performance improvements.
The hospitality industry is used to delivering great service, but it’s not traditionally comfortable with data. Most Market Metrix customers have multiple data sets that are fragmented in different pools both at the property level and at headquarters. GoodData gives Market Metrix customers an elegant way to pull all that data together and make sense of it.
GoodData supports Market Metrix customers by helping them answer key questions like: How are we doing? How are we doing compared to the competition? How can we improve? It allows users to dig deeper. They can get results immediately with a drag-and-drop interface and they don’t have to call Market Metrix and ask for a custom report—they can make it themselves.
GoodData supports Market Metrix customers by helping them answer key questions.
Its collaboration with GoodData gives Market Metrix the opportunity to open dialogs with stakeholders that haven’t been feasible in the past. GoodData has empowered Market Metrix in its goal to get out of the custom report business and focus on its core competency.
Customers get access to custom reports in minutes—not months—with no burden
New level of engagement with corporate customers
Metrics-based support for sales and marketing, revenue management and new investment decisions
Easily distilled profitable vs. unprofitable guest intelligence
Mission-critical support for line employees and executives