Get Satisfaction hosts and nourishes online communities that enable productive conversations between companies and their customers. More than 50,000 companies use the service today.
Get Satisfaction turned to GoodData to help deliver Community Health Analytics with comprehensive metrics on engagement, traffic and responsiveness within its communities.
Get Satisfaction’s question is never “Should we partner?” but simply “With whom?” When they wanted to better show their customers how Get Satisfaction was improving customer experience, measure ideas coming from customers in communities and make sure that customers large and small knew how to maximize advocacy and convert good will into new business, they turned to GoodData.
The analytics should be just as open—just as easy—as the tool the customer was originally drawn to.
With GoodData, Get Satisfaction’s customers now have a dashboard focused on the key metrics that determine overall community health. Community managers are ecstatic; they’re seeing data that’s been there all along, but now they’re seeing it in a new way. With GoodData’s Community Health Analytics, Get Satisfaction’s customers are fully empowered to dig and satisfy their curiosity.
But the benefit to Get Satisfaction doesn’t stop there. The company now has the ability to further solidify market leadership by analyzing what’s going on across 44,000 customer communities and determining management trends and best practices. Get Satisfaction’s staff can compare data by industry, user segment or other axes quickly and easily, and pass that information on to their customers.