SAN FRANCISCO — Twilio, the cloud communications company, announced today that they have partnered with on-demand business intelligence provider GoodData to offer an integrated analytics app for tracking performance of voice and SMS enabled workflows. Twilio provides a cloud-based service, enabling more than 40,000 software developers worldwide to automate phone calls and text messages for a broad range of web and mobile applications.
Twilio users can now use GoodData’s Twilio Analytics App to view interactive dashboards displaying their voice and SMS usage without struggling with databases, Excel, or other complex tools. Through interactive web-based dashboards, companies can gain insights into their marketing campaign performance, customer communication interactions, peak performance time frames, and operations optimization. The service is live, and available public beta.
“We want to connect business people to business data, so offering a Twilio app is a no-brainer for GoodData,” said Roman Stanek, GoodData Founder and CEO. “Now, marketers, product managers and customer support managers can track business impact of their voice and SMS apps in a matter of seconds.”
“Twilio customers perform millions of calls and text messages every day, and making sense of those business interactions is critical,” said Jeff Lawson, Twilio CEO. “With GoodData, we’re excited to give our customers the power to create fully customized, embeddable, and powerful reporting tools for their Twilio-powered business applications.”
GoodData’s Twilio Analytics App allows customers to view pre-configured dashboards and reports that are automatically updated with the latest data via the Twilio API, and create custom dashboards and reports with a simple, powerful drag-and-drop interface. Businesses can trend their Twilio usage over time, slice and dice Twilio data by phone number, call duration, success rates, and more. With collaboration tools like embeddable widgets its easy to share custom projects, reports, and results in websites, CSV, PDF, and email.
Twilio Analytics can also be enhanced with additional business data for a more complete picture of their business, including Salesforce CRM, help desk solutions like Zendesk, and web and product usage data.
Twilio, the cloud communications company, is reinventing telecom by merging the worlds of cloud computing, web services and telecommunications. Twilio hosts a telephony infrastructure web service in the cloud, allowing web developers to integrate phone calls and text messages into their web, mobile, and traditional phone applications. Twilio’s mission is to simplify the world of telecom by providing simple, powerful, pay-as-you-go infrastructure as a service that can be used by any web developer to build rich communications experiences.
GoodData offers the world's most powerful Cloud BI Platform, providing our customers and partners with operational dashboards, advanced reporting and data warehousing at a fraction of the cost and complexity of other approaches. GoodData is trusted by companies like Enterasys Networks, Capgemini, and Software AG, and embedded into offerings from cloud innovators like Zendesk, Get Satisfaction and Pardot. GoodData is headquartered in San Francisco and located in the cloud at www.gooddata.com.