No Data Scientists Required: Big Data is All About Business Users
Big data doesn’t sound like a provocative field. In a recent panel at the Global Big Data Conference, however, I said that the hype that…
How to Build a Successful Customer Support Strategy Using, Well … Data
The rise of social media and SaaS offerings have put the limelight on Customer Support, a company’s front line for ensuring happy customers. To be…
Three Steps to Customer Success in a SaaS World
We’ve all heard the adage that keeping existing customers is less expensive than acquiring new ones. For SaaS companies, this is especially salient. The SaaS…
Three (More) Ways to Generate Revenue from Your Data
The second Powered By partner guest blog comes from Scott Hirsch, Get Satisfaction’s VP of Product Marketing. Three (More) Ways to Generate Revenue from Your…
Customer Story: Zendesk Measures Their Business One Dashboard At A Time
Learn how Zendesk uses GoodData to improve conversions, lower churn and increase revenue…………
Introducing the New GoodData for Zendesk
Today we released a major upgrade of our GoodData for Zendesk app – like before, it’s free for all Zendesk Plus+ customers. Here’s how to…
My Five Favorite Partner Dashboards
We launched our Powered by GoodData program today – embedded analytics & live dashboards for SaaS companies – our anchor tenants are Aurix, Brightidea, Castfire,…
Zendesk and GoodData Bring Business Intelligence to Customer Support
Free dashboards and advanced analytics measure support performance San Francisco, CA—Zendesk, a web-based customer support software provider, announced an integration with GoodData, an on-demand reporting…
5 Symptoms You Are Ready for Customer Analytics
Peter Drucker famously said that “you can only manage what you can measure.” Today, every company seems to be increasing their focus on improving their…