Zendesk Support Analytics
Every Ticket Has a Story
Zendesk Support Analytics incorporates the best practices from more than 800 helpdesks in a pre-built dashboard.
It’s loaded with metrics that measure the effectiveness of your support, the efficiency of your help desk and the satisfaction of your customers. Within minutes, you'll see your support data in a whole new light.
Why You'll Love It
- Metrics and reports crowdsourced from over 800 Zendesk accounts let you measure your helpdesk like the pros.
Pre-built dashboards bring your helpdesk metrics front-and-center (ticket creation, distribution, performance, backlog, key issues and customer satisfaction).- Slice and dice your ticket data to create custom views that measure your unique business.
- Share dashboards and custom reports across your organization to show off your support levels and collaborate with others.
Price
Free for Zendesk Plus+ customers.
How to get it:
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Click the "Get Started With GoodData" link in your Zendesk Plus+ account
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Create a Zendesk Support Analytics Project
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Set up Data Integration between Zendesk and GoodData
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Be amazed
You can also watch a video showing you how to get started.
Upgrade to More Functionality
Already using Zendesk Support Analytics? What you've seen so far is just the beginning. When you are ready, you can go well beyond the data and dashboards that are included in Zendesk Support Analytics. Here are the most common ways Zendesk users get more value out of a paid GoodData account:
Custom Analytics & Dashboards
Set and measure SLAs. Create role-based dashboards for sales, engineering and product teams and executive management.
Partner & Customer Reporting
Use GoodData to report to outsourced call centers and other partner organizations. Track SLAs and offer high-value customers greater visibility into your support performance.
Consolidated Helpdesk Reporting
Report across multiple Zendesk helpdesks and add to yours from other channels like VOIP/IVR systems, call centers, forums and communities.
Zendesk Ticket Mashups
True insight requires digging. Spot trends you would have missed otherwise by mashing up your Zendesk data with:
- Salesforce CRM—Tickets by Customer vs. Opportunitiy
- Google Analytics—Tickets vs. Forum/Website Traffic
- Jira or Bugzilla—Tickets vs. Bugs
- Product or Revenue Data—Usage vs. Support Burden, Cost to Support
Take the padlock off your support data and unite it with the numbers that truly matter across your entire organization. Contact us to learn more about upgrading your Zendesk Support Analytics experience.