Salesforce Support Analytics
Measure the Effectiveness of Your Support Operations
Everything you ever wanted to know about your support operations....and then some. Salesforce Support Analytics delivers advanced analytics and powerful reporting on your support activity.
Salesforce Support Analytics incorporates the best practices from hundreds of helpdesks to help you measure the performance of your support operations. Key metrics like case creation, distribution, agent performance and case backlog in pre-built reports and dashboard will uncover the true story behind your case performance and support trends.
Why You'll Love It
- Best practices metrics from hundreds of help desks
Simple solution with BIG results- Mange by the metrics with insightful pre-built reports and dashboards
- At-a-glance look at case creation, distribution, agent performance, and case backlog
- Trend and compare support performance to help improve help desk efficiencies
- Custom analytics allow you to track your specific metrics the way you want to see them
- Collaborate and share your results across your organization
Price
30-day Trial
How to get it:
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Create a Salesforce Support Analytics Project
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Walk through a simple setup wizard
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See your support data in a whole new light.
Make the Connection
The reporting power does not stop here. With a simple upgrade to your project, you can gain further connection between support, sales, marketing and business results. Improve the way you are making business decisions by using more of the data you already posses. More data and greater business insight equates to a brilliant "aha" moment.
More Custom Fields and Objects
Expand your Salesforce Support reporting by incorporating all standard and custom objects and fields. Connect your Cases with Opportunities, Accounts and Custom Objects to track case load by customer type, measure revenue at risk, and determine support's impact on marketing activity. For starters, dive in and see which accounts up for renewal have open cases.
Multiple Data Sources
Incorporate data from other systems to track dozens of KPIs across the customer life cycle. Correlate data with market share information, Google AdWords, partner sales, human resources data and even call records. Incorporating additional data allows for a more detailed level of analysis into cross-object, group, tier, stage and exception reporting. Try mashing your support data with Google Analytics to see how web traffic correlates with cases.
Advanced Access
Directly log into GoodData right from Salesforce. Simply embed GoodData into a custom tab in Salesforce for seamless single sign-on integration. Users need to provide their login credentials only once. Gain immediate access to your data without the burden of re-entering user names and passwords for multiple systems.