Get Satisfaction Community Health Analytics
Measure Community Value Without a Ph.D.
Community Health Analytics brings the power of analytics directly to the community and to brand managers that want to better understand their customers' online behaviors.
The app includes a live dashboard with more than 30 pre-built reports, automatically measured and explained in plain English. Community managers can easily drill down into the data behind the metrics and customize their views to meet their community’s unique reporting requirements. Deep integration with Google Analytics blends community traffic with user activity, providing insight into traffic-to-participation conversion. Dashboards can be embedded into any intranet or portal and shared via email or PDF with colleagues and management at all levels of an organization.
Why You'll Love It
- Real KPIs in real English measure what matters in your community: community engagement, topic views, employee responsiveness and how well your community self-organizes.
- Pre-built reports and dashboards track everything from the most popular topics and the loudest champions to trends in engagement, traffic and sentiment.
- Data combined from both Get Satisfaction and Google Analytics allow you to track community activity and visits together.
- Dashboards and custom reports can be shared easily across your organization to show off your community health and collaborate with others.
Price
Paid app. Please contact Get Satisfaction for pricing.
How to get it:
Community Health Analytics is an add-on to Get Satisfaction’s various plans. Contact Get Satisfaction for more information.
Upgrade to More Functionality
Measuring community health is just the starting point—it’s easy to add more data, dashboards and metrics to measure the rest of your business. Here are the most common ways Get Satisfaction users get more value out of GoodData:
Custom Analytics
Using GoodData to gain a better view of customer engagement across channels: website traffic, social media, marketing campaigns and more.
Customer Support & Satisfaction
Understanding how support is delivered through Get Satisfaction community and via traditional helpdesk systems as well as tracking satisfaction by customer and channel.
CRM Analytics
GoodData offers powerful CRM analytics that enable communities to understand who is engaging in their communities (existing customers, prospects, partners, high-value customers, etc.)
Product Analytics
Track in-product customer behavior and understand where your customers are engaging inside of your web app or game.
Facebook and Social Media Analytics
Understand your customer behavior and activity across social networks.