Aurix Customer Contact Analytics
Finding Insight In the Voice of the Customer
Customer Contact Analytics marry Aurix’s phonetic speech search technology with pre-built dashboards tracking customer KPIs around efficiency, risk and revenue.
It’s designed to deliver the insights needed to meet the challenges faced in customer contact environments. Whenever a telephone interaction is recorded, a valuable source of business intelligence is created. This intelligence is only useful if it can be detected, analyzed and distributed to those that need it.
Why You'll Love It
- React more quickly to dynamic market conditions and competitor activity
- Provide valuable feedback for sales and marketing teams by analyzing response to campaigns and spotting which are delivering the best returns or where immediate action is needed
- Monitor call quality to listen to customers and understand what their opinions really are
- Examine how brands are perceived, providing valuable and reliable business intelligence to steer corporate decision-making
Price
Paid app. Please contact Aurix for pricing.
How to get it:
Contact Aurix at http://www.aurix.com for more information.
“We’re revolutionizing the way businesses can get valuable BI from call interactions, thanks to the flexibility and power of the GoodData.”
Peter Rogers
CEO, Aurix