GoodData’s latest release features a new and improved Sales Analytics application for salesforce.com Service Cloud customers. This new app features:
Pre-built dashboard tracking key support KPIs for Case Creation & Resolution, Performance at Agent, Team, Region, Product level and SLA Compliance
Direct and deep integration into Salesforce CRM letting you focus on the metrics that drive excellence in support instead of struggling with finding, formatting and presenting the data
All the power of GoodData to drill down from KPIs in order to get the full story behind the metrics.
It’s another easy way to get started down the path towards Customer Analytics.
Check out the screenshot or short video below, or sign up for GoodData and try it yourself.
Nothing gets me more excited than hearing about customers being successful with GoodData. As a marketer, I spend an inordinate amount of time paraphrasing what our customers experience when they work with GoodData. I draw pretty pictures, I create web pages, I write case studies, I build demos, but they are all my interpretation (aka [...]
We’re happy to announce our latest customer: Market Metrix. They are a SaaS provider of survey, customer satisfaction and loyalty services, focused exclusively on the hotel and hospitality industry, serving many of the big hotel chains around the world. Market Metrix is the trusted expert in customer sat and loyalty for many hotel brands, and [...]
In my last post, I wrote about how we are building our own metrics-driven business at GoodData. We’ve got a vision, plenty of data, and a plan for Agile BI. Now I’d like to talk about 2 things – first the metrics that matter for GoodData, and second where we are in building our own [...]
Listen to Peter Schooff at ebizQ’s podcast with Roman Stanek, the CEO and Founder of GoodData, a company dedicated to BI in the Cloud. In the podcast Peter and Roman discuss BI in the cloud, why it’s so difficult, why BI has a bad reputation with some companies, and finally, Roman defines success in BI.
Download [...]
GoodData allows you to analyze data on the fly and create reports and dashboards out of them. More often then not, these reports end up being projected onto a wall as part of a meeting. I’ve seen some people switch back and forth between the presentation screen and the browser. It is however quite easy [...]
GoodData announced this week that we are formally working with Talend to make it easier to get all different types of data into GoodData. In press release-ese, here’s what it says:
Talend makes data integration a seamless piece of GoodData’s customer analytics offerings, allowing companies to focus on building the reports and dashboards that bring metrics [...]
Step 1: A Simple Plan
Here at GoodData, Customer Analytics is more than a good marketing spin, it’s how we will manage our business. We know that focusing on the metrics that drive our business is the key. Plus, we are inspired by three of our early customers – Enterasys Networks, TriNet and Gazelle – both [...]
Listen to Sam Boonin, GoodData’s VP Marketing on the Cloud Computing Show. Pretty fun podcast with Gary Orenstein about Cloud BI and how to get started with analytics in your company.
You can download the podcast here, subscribe to the podcast on iTunes, or visit the Cloud Computing Show blog.
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